Returns & Exchanges

  

ONLINE RETURN POLICY

MUJAE always ensures our customers are well taken care of.  At MUJAE, when you wear our products, you become apart of our family.  If you’re not satisfied with any item purchased, we’ll gladly accept eligible unworn, unwashed, undamaged merchandise or products with manufacturing defects for a refund or exchange within 14 days of the delivery date.

Refunds are processed within five business days of the item's receipt, and the reimbursement will be applied to the original method of payment for the item. We cannot accept liability for an item until it is returned and inspected.

• All care products are final sale only.
• Items purchased online can only be returned by post and not in-store.
• MUJAE products purchased through a third-party retailer or wholesalers do not qualify for return or repair.
• Shipping costs for return items are not covered by MUJAE, unless items are deemed “manufacturer defective”.
• Refunds will be processed within 7 business days of receiving the returned item, and payment will be attributed to the original method of payment only.

Items must be returned in their original condition with all labels and packaging intact, including those sewn inside the product. The item must never have been worn, damaged, washed or altered in any way. For more information, please contact our Customer Service team at support@mujae.com.

 

ONLINE EXCHANGE POLICY

• All care products are final sale only.
• Items purchased online can only be exchanged or returned by post and not in-store.
• MUJAE reserves the right to authorize all exchanges and repairs at its sole discretion.
• Note that we can only exchange same merchandise for a different colour or size. Requesting a different item requires placing a new order.
• Exchanges will be processed within 7 business days of receiving the returned item.
• Shipping costs for return items not are covered by MUJAE.

Items must be returned in their original condition with all labels intact, including those sewn inside the product. The item must never have been worn, damaged, washed or altered in any way. Must be returned in same packaging as sent. 

For more information, please contact our Customer Service team at support@mujae.com.